Hope and Help Center Services


The Hope and Help Center is the largest AIDS Service Organization in Central Florida with 8 locations throughout 4 counties. At the Hope and Help Center, we care about each individual who comes to us and are here for anyone who needs assistance. We envision a world without AIDS, achieved through our mission to save lives by treating and preventing the spread of HIV/AIDS in Central Florida.

When an individual is first diagnosed with HIV or AIDS it can be a very frightening moment. What we want people to know is that HIV/AIDS is now considered a chronic illness. HIV/AIDS is a disease that is manageable with proper medications and care. Just because you have been diagnosed with HIV does not mean you stop living. With proper treatment, you can live a long, healthy and productive life.

At the Hope and Help Center, we want you to know that we are here to walk you through the system to insure that all of your needs are being met. We know that the system can be complicated and confusing to navigate. Many of our programs and services are designed to make this process easier. You may be assigned a Peer Mentor who will take you by the hand and show you the ropes, so to speak. The Peer Mentor will make sure you know how to read your laboratory results, make sure you understand what your doctor is telling you, and insure that you understand what medicine you need to take and why it is necessary for you take them on time and as instructed. You may be assigned a Case Manager, who is kind, considerate and caring and will guide you as you take your first steps to a healthy life. We know that it won´t be long until you are back on your feet, and when you need us, we will be by your side to offer you hope and help.


TREATMENT & CARE INITIATIVES

MEDICAL CASE MANAGEMENT


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Target Population: Individuals living with HIV/AIDS

Target Location: Orange, Osceola, and Seminole Counties

Description: Medical case managers provide a range of client-centered services that link clients with health care, psychosocial, and other services. Coordination and follow-up of medical treatments are components of medical case management. Services ensure timely, coordinated access to medically appropriate levels of health and support services, and continuity of care through ongoing assessment of clients´ and key family members´ needs and personal support systems. Medical case management includes treatment adherence counseling to ensure readiness for and adherence to complex HIV/AIDS regimens.

MEDICAID/PROJECT AIDS CARE (PAC) CASE MANAGEMENT

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Target Population: Individuals diagnosed with AIDS

Target Location: Orange, Osceola, Seminole, and Lake Counties

Description: Each client has a case manager who tracks the client throughout the system, assesses needs, develops a plan of care, acts as an advocate, and coordinates services. The case manager will find service providers and will insure that the services match the client´s needs. The client must be able to receive care at home for no more than the State would normally spend, on average, for institutional care. The case manager continually evaluates the safety of the home environment.

PEER MENTORING/PSYCHOSOCIAL SUPPORT

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Target Population: Individuals living with HIV/AIDS

Target Location: Orange, Osceola, Seminole, and Lake Counties

Description: Individuals living with HIV/AIDS who have had to overcome the stigma and challenges of the disease and are here to support and assist clients with navigating the care system, education about the disease, treatment adherence to HIV/AIDS regimens, advocacy in treatment, and support on the journey to living a long, healthy, and productive life.

MEDICATION ASSISTANCE ELIGIBILITY DETERMINATION


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Target Population: Individuals living with HIV/AIDS

Target Location: Orange, Osceola, Seminole, and Lake Counties

Description: Our qualified and experienced staff will assist you with determining what your best options are regarding assistance with the cost of HIV/AIDS medications. Our primary office is located within Walgreens Community Pharmacy in Orlando. Please contact our office for eligibility information.

AICP (AIDS Insurance Continuation Program)

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Target Population: Floridians living with HIV/AIDS.

Target Location: Primarily Orange, Osceola, Seminole, Lake, Polk, Volusia, and Brevard Counties

Description: AICP is a statewide program for persons who are diagnosed with AIDS or are HIV positive with symptoms and who, because of their illness, are unable to maintain their private health insurance coverage. The program makes direct payments to each client´s employer or insurance company for the continuation of medical, dental, mental health and optical coverage. The AICP does not pay for disability or life insurance.

FOOD PANTRY

Target Population: Clients of the Hope and Help Center.

Target Location: Orange, Osceola, Seminole and Lake Counties

Description: The Hope and Help food pantry is located in our Winter Park office. The food pantry is a service provided to our clients on an emergency basis through a Case Manager referral. The food pantry is here to provide emergency assistance to our clients and their families to allow them to focus on ensuring they have their medications and can pay other bills and not worry about feeding their families. The food pantry is primarily funded through community donations and food drives.


PREVENTION INITIATIVES


HIV COUNSELING, TESTING, & REFERRALS 

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Target Population: Everyone at risk for HIV

Target Location: Orange, Seminole, and Osceola Counties. Call 407.645.2577 for a testing location near you. HIV testing at 1516 East Colonial Dr. Suite 203, Orlando FL 32803 (Mon. - Fri. 9:00am-6:00pm)

Description: Provide HIV rapid testing (results in 15 minutes) free, confidential HIV counseling, testing, and referrals.

ARTAS (Anti-Retroviral Treatment and Access to Services)

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Target Population: Newly diagnosed or returning to care HIV Positive men and women.

Target Location: Orange County

Description: ARTAS is an individual-level, multi-session, time-limited intervention with the goal of linking recently diagnosed persons with HIV to medical care soon after receiving their positive test result. The ARTAS program consists of up to five individual-level client centered sessions.

WILLOW (Women Involved in Life Learning from Other Women)

Target Population: HIV positive women.

Target Location: Orange County

Description: The WILLOW intervention is a social-skills building and educational intervention for adult women living with HIV. It consists of 4 four-hour sessions which are delivered by two trained adult female facilitators, one of whom is a woman living with HIV. The small group sessions consist of 8-10 women living with HIV and are conducted in a community-based setting. An adaptation of the SISTA intervention, WILLOW emphasizes gender pride, informs women how to identify and maintain supportive social networks, teaches coping strategies to reduce life stressors, enhances awareness of STD transmission and HIV reinfection risk behaviors, teaches communication skills for negotiating safe sex, reinforces proper and consistent condom use, distinguishes between healthy and unhealthy relationships, and defines types of abusive relationships and their effect on a woman´s ability to negotiate safer sex practices.

HIP (High Impact Prevention)

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Target Population: Heterosexual African Americans and men who have sex with men (MSM).

Target Location: Orange County

Description: HIP is a targeted outreach intervention into specific high risk zip codes.  Businesses are approached to help educate their patrons regarding HIV using prevention messages.  Using incentives to come back to the business, patrons are offered free condoms and HIV testing.