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MEDICAL CLINIC

Winter Park, Florida

VISIT

4122 Metric Drive, #800

Winter Park, Florida 32792

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CONTACT

o: 407.645.2577

f: 407.866.2793

ABOUT HOPE & HELP

Hope & Help is a not-for-profit health organization and Medical Clinic, offering HIV (Human Immunodeficiency Virus) and STI (Sexually Transmitted Infection) testing, prevention, and treatment services.  Through its community based HIV and STI prevention and outreach programs, Hope & Help provides Free Rapid HIV, Syphilis, and Hepatitis C Testing at its primary location and throughout the community at a variety of health events.  Through the Medical Clinic, Hope & Help provides a full panel of STI testing and treatment options, a fee may apply for these services.

With Florida consistently ranking higher nationally than most other states for new HIV and STI transmissions, Hope & Help is driven by its mission to end the HIV and STI epidemic in Florida through comprehensive health education, prevention, testing, and treatment.  Ultimately, Hope & Help’s vision is to see all generations empowered with the knowledge, resources, and opportunities necessary to live healthy and stay well.

Language Assistance

Hope & Help offers all of its services in English, Spanish, Creole, and Portuguese.  If you would like to receive health services in a language other than English, please let a member of our team know.

SERVICES OFFERED

Hope & Help offers each of the services below.  Discover what services are best for you and how we can help you get and stay healthy and well.

HIV Medical Care

Hepatitis C Medical Care

Ryan White Case Management

HIV/STI Testing and Treatment

PrEP and PEP

PrEP Plus

Transgender Health Care

Medication Assistance

Transportation Assistance

Food Assistance

Support Groups

Protect Your O (Condom Service)

SERVICE HOURS

Monday-Friday  |  8:00a-5:00p

Saturday  |  Closed

Sunday  |  Closed

Hope & Help is closed on the following holidays: New Year's Day, Dr. MLK Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

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Walk-In Information

Due to the Coronavirus pandemic, we are currently not accepting walk-ins.  All medical and case management services require an appointment.  You can schedule your appointment by calling 407.645.2577.  When you call, consider a Virtual Appointment, which makes it easy for your to receive the same quality medical care from Hope & Help in the comfort of your home.

 

Medical Clinic Appointments

Please arrive 30-minutes before your scheduled Medical Clinic appointment to allow time for completing intake forms and bring a government issued photo I.D. and insurance information, if any.  If you're unable to make your scheduled appointment, notify Hope & Help at least 24-hours in advance.  A "no show" fee may apply for missed Medical Clinic appointments.

Case Management Appointments

If you're living with HIV and are an existing Ryan White patient at Hope & Help, please arrive 15-minutes early to your appointment and be sure to bring all documents, including proof of income, changes in household dependents, changes in medical condition, etc.  To schedule a Case Management appointment, contact your Case Manager or click on the "Existing Patient" button below.

 

OTHER APPOINTMENTS

If you're not living with HIV or are not a Ryan White patient at Hope & Help, and need assistance, call 407.645.2577 or click on the "New Patient" button below.  Please arrive 30-minutes prior to your appointment and bring any necessary documents that support the reason for your visit, including a government issued photo I.D.  During your initial visit you may not be seen by a health service provider.  Instead, you may meet with a member of your care team who will assist you in determining the best services for your needs.

MEDICAL CLINIC VISITS

Insurance

Hope & Help accepts Medicare and most major health insurance plans.  Call 407.645.2577 to find out what services and benefits you can receive from Hope & Help through your health insurance plan.

 

Payments

Patients with co-pays will be required to pay the specified amount at check-in, plus any additional balance.  Hope & Help also has affordable self-pay options to suit everyone's budget.  If you need help paying for your health care needs, ask a team member if Hope & Help Connect is right for you.

MEDICAL FORMS

I​n order to save time during your appointment, download, complete, and bring these forms with you before you arrive.

Patient Bill of Rights

Notice of Privacy Practices

Release of Information

Consent to Treat

Intake Form

No Show Policy

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CHOOSE to protect

The Movement

HIV and STI transmissions are on the rise in Florida. Everyone, regardless of race, ethnicity, gender, age, sexual orientation, and geographical location, may be at risk.  Join the movement and #ChooseToProtect yourself and others from HIV and STIs.  It's simple.  It starts with a Talk.  Then you Test.  Use Condoms.  And try PrEP.  Click here to learn more.

 

The Fund

The movement to end HIV and STI transmissions in Florida is a challenge.  But, with your support, you empower countless people with the resources and health options they need to make informed decisions about their health.  Make a tax-deductible donation today to the Choose To Protect Annual Fund.  All proceeds raised from the Fund help those at-risk and in need gain access to:

 

  • Quality, Affordable Health Care

  • HIV/STI Testing and Treatment

  • HIV Support Groups

  • Health Education

  • Food Assistance

  • Medication Assistance

get social with Hope & Help

 

Facebook  |  Instagram  |  Twitter  |  LinkedIn  |  YouTube

What people are saying

about hope & Help

"My most recent HIV test was with Hope & Help and they dropped a lot of knowledge and compassion. Know your status!"

 

-N. Bush (Facebook)

"yes I do recommend hope and help center they do help a lot and that they're being your support"

S. Rodriguez (Facebook)

"Everyone who works here is so helpful and sweet and accommodating. They are truly wonderful, I would definitely recommend them to anyone. When I called, Robert Reyes was super helpful."

 

-J. Tenaglia (Google))

"Es un lugar excelente, las personas que atienden son amables , están atentos de que uno se sienta a gusto y en especial que uno tome sus medicamentos. Te orientan en todo y siguen paso a paso el tratamiento"

M. Roa (Google)

share YOUR EXPERIENCE

At Hope & Help, your opinion is valued.  Feel free to tell how your expectations were met or exceeded.  Your feedback makes it possible for

Hope & Help to deliver  the best customer service and health care.

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HERE FOR YOU

Hope & Help has a dedicated team of health care professionals that are here to walk you through every step of your journey of HIV/STI testing, prevention, and treatment.  Whether you have insurance or not or can afford health treatment or not, Hope & Help doesn't turn anyone away. 

 

Let Hope & Help guide you to better health.  Call 407.645.2577 to get started today.

E-NEWSLETTER

Hope & Help has provided optimum testing, treatment, and health education for people at-risk of HIV and STIs since 1988.  The organization prides itself on integrity and transparency in all its business practices.  Hope & Help is a registered 501(c)3 not-for-profit organization under EIN 59-2872225.  All donations are tax-deductible as determined by law.

*Hope & Help is a registered not-for-profit organization with the Florida Department of Agriculture and Consumer Services.  A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE (800-435-7352) WITHIN THE STATE.  REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.  REGISTRATION NUMBER: CH6417.

4122 Metric Drive, #800

Winter Park, Florida 32792

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Copyright © 2020 Hope and Help Center of Central Florida, Inc.  All rights reserved.