ABOUT HOPE & HELP
Hope & Help is a not-for-profit health organization and Medical Clinic, offering HIV (Human Immunodeficiency Virus) and STI (Sexually Transmitted Infection) testing, prevention, and treatment services. Through its community based HIV and STI prevention and outreach programs, Hope & Help provides Free Rapid HIV, Syphilis, and Hepatitis C Testing at its primary location and throughout the community at a variety of health events. Through the Medical Clinic, Hope & Help provides a full panel of STI testing and treatment options, a fee may apply for these services. We offer free condom delivery by mail in FL with our Protect Your O program.
With Florida consistently ranking higher nationally than most other states for new HIV and STI transmissions, Hope & Help is driven by its mission to end the HIV and STI epidemic in Florida through comprehensive health education, prevention, testing, and treatment. Ultimately, Hope & Help’s vision is to see all generations empowered with the knowledge, resources, and opportunities necessary to live healthy and stay well.
Hope & Help offers all of its services in English, Spanish, Creole, and Portuguese. If you would like to receive health services in a language other than English, please let a member of our team know.
Hope & Help offers each of the services below. Discover what services are best for you and how we can help you get and stay healthy and well.
HIV Medical Care
Hepatitis C Medical Care
Ryan White Case Management
HIV/STI Testing and Treatment
PrEP and PEP
Transgender Health Care
Monday-Friday | 8:00a-5:00p
Saturday | Closed
Sunday | Closed
Hope & Help is closed on the following holidays: New Year's Day, Dr. MLK Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, and Christmas Day.
VISIT HOPE & HELP
Due to the Coronavirus pandemic, we are currently NOT accepting walk-ins. All medical and case management services require an appointment. You can schedule your appointment by calling 407.645.2577. When you call, consider a Virtual Appointment, which makes it easy for your to receive the same quality medical care from Hope & Help in the comfort of your home.
Medical Clinic Appointments
Please arrive 30-minutes before your scheduled Medical Clinic appointment to allow time for completing intake forms and bring a government issued photo I.D. and insurance information, if any. If you're unable to make your scheduled appointment, notify Hope & Help at least 24-hours in advance. A "no show" fee may apply for missed Medical Clinic appointments.
Case Management Appointments
If you're living with HIV and are an existing Ryan White patient at Hope & Help, please arrive 15-minutes early to your appointment and be sure to bring all documents, including proof of income, changes in household dependents, changes in medical condition, etc. To schedule a Case Management appointment, contact your Case Manager or click on the "Existing Patient" button below.
If you're not living with HIV or are not a Ryan White patient at Hope & Help, and need assistance, call 407.645.2577 or click on the "New Patient" button below. Please arrive 30-minutes prior to your appointment and bring any necessary documents that support the reason for your visit, including a government issued photo I.D. During your initial visit you may not be seen by a health service provider. Instead, you may meet with a member of your care team who will assist you in determining the best services for your needs.
MEDICAL CLINIC VISITS
Hope & Help accepts Medicare and most major health insurance plans. Call 407.645.2577 to find out what services and benefits you can receive from Hope & Help through your health insurance plan.
Patients with co-pays will be required to pay the specified amount at check-in, plus any additional balance. Hope & Help also has affordable self-pay options to suit everyone's budget. If you need help paying for your health care needs, ask a team member if Hope & Help Connect is right for you.
In order to save time during your appointment, download, complete, and bring these forms with you before you arrive.
WHAT PEOPLE ARE SAYING ABOUT HOPE & HELP
"My most recent HIV test was with Hope & Help and they dropped a lot of knowledge and compassion.
Know your status!"
-N. Bush (Facebook)
"yes I do recommend hope and help center they do help a lot and that they're being your support"
S. Rodriguez (Facebook)
"Everyone who works here is so helpful and sweet and accommodating. They are truly wonderful, I would
definitely recommend them to anyone. When I called, Robert Reyes was super helpful."
-J. Tenaglia (Google))
"Es un lugar excelente, las personas que atienden son amables , están atentos de que uno se sienta a gusto y en especial que uno tome sus medicamentos. Te orientan en todo y siguen paso a paso el tratamiento"
M. Roa (Google)
SHARE YOUR EXPERIENCE
At Hope & Help, your opinion is valued. Feel free to tell how your expectations were met or exceeded. Your feedback makes it possible for Hope & Help to deliver the best customer service and health care. Click on the icons below to share about your experience.