Medical Care

Services

"All your health care needs in one place"

MEDICAL CARE SERVICES

& SPECIALITIES

PRIMARY MEDICAL CARE

Routine Health & Wellness

HIV/STI TESTING

& TREATMENT

Full Panel HIV/STI Testing
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FREE COMMUNITY

HIV/STI TESTING

Free Rapid HIV/STI Testing

HIV MEDICAL CARE

Specialized HIV Treatment
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HEPATITIS C MEDICAL CARE

Specialized Hep C Treatment

PRE-EXPOSURE

PROPHYLAXIS

(PrEP)

HIV Prevention Medication

POST-EXPOSURE PROPHYLAXIS

(PEP)

HIV Post Exposure Medication

TRANS HEALTH CARE & HRT

Transgender Health Services
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MEDICATION ASSISTANCE

Free or Discounted Medication

IN-OFFICE & TELEHEALTH VISITS

 

*All In-Office and Telehealth Visits are by appointment only.  Walk-ins are not accepted.

 

PREPARING FOR YOUR VISIT

Preparing for your visit is an important step in partnering with your Hope & Help Medical Provider as an active participant in your overall health care.  To make the most of your visit, make a list of questions and concerns you have and share them with your Hope & Help Medical Provider during your appointment.  Remember, there's no such thing as a 'silly' or 'unimportant' question.  Your health and wellness is what matters most to us at Hope & Help.  If you're unsure of what questions to ask your Hope & Help Medical Provider, consider asking yourself these questions:

Before Your Appointment, Ask Yourself

  • What is the reason for my visit?

  • What are the symptoms that I am experiencing?

  • What prescription medications am I taking or should I take and why?

  • Have I been to the Emergency Room since my last visit?

  • Am I concerned for my physical safety and or mental health?

IN-OFFICE VISITS

In order to schedule an In-Office Visit, click the Appointment button below or call 407.645.2577.  Please arrive 30 minutes before your scheduled appointment and bring a photo I.D. and your most current health insurance information.  If you're unable to make your scheduled appointment, notify Hope & Help at least 24 hours in advance.  A "no show" fee may apply for missed appointments.

TELEHEALTH VISITS

Through the convenience of digital technology, you can now receive the same quality face-to-face experience with your Hope & Help Medical Provider wherever it’s convenient for you.  At home, work, or anywhere the internet takes you.  Telehealth Visits are available to existing patients.  If you are a new patient, your Medical Provider may require an In-Office Visit for the initial consultation.  To schedule your Telehealth Visit, click the Appointment button below or call 407.645.2577.

URGENT MEDICAL CARE

Hope & Help offers services for routine health and wellness examinations and treatment.  If you are experiencing a life-threatening condition, call Emergency Medical Services 9-1-1 or visit a trauma-centered health facility.

PATIENT RESOURCES

PATIENT FORMS

Complete these forms prior to your In-Office or Telehealth Visit to expedite your appointment.

ACCEPTED HEALTH INSURANCES

Hope & Help has a growing list of accepted health care insurances.  Hope & Help offers both Primary Medical Care and Infectious Disease Care, so it's important to list your Hope & Help Medical Provider as your "Primary Care Provider" with your health care insurance provider to ensure your health services are covered to the fullest extent by your health care insurance provider.  If you're unsure about whether or not we can accept your health insurance, give us a call at 407.645.2577.

Accepted Insurances Plans

  • Blue Cross Blue Shield Traditional Plans (PPO POS)

  • Cigna (Both POS PPO Indemnity)

  • Medicare Traditional with Supplemental & Railroad

  • Wellcare (Medicare)

  • United Health Care

MEDICAL CARE PAYMENTS

Patients with co-pays will be required to pay the co-pay at check-in, plus any additional balance.  Hope & Help also has affordable self-pay options to suit everyone's budget.  If you need help paying for your health care needs, ask a team member about alternative payment options.

PAYMENT DISCOUNT PROGRAM

Hope & Help offers lower payments for eligible patients.  These lowered payments are based on family size and income.  In order to qualify for the Payment Discount Program, you must bring in proof of income, such as the documents below.  Failure to bring proof of income at the time of your appointment may cause a delay in your service and you may not be able to obtain the discounts provided by the Payment Discount Program.

 

Once you have been qualified for the Payment Discount Program, your discounts will apply for 12-calendar months from the date of your approval.  In order to continue receiving a discount you will need to complete a new application and provide current proof of income documentation annually.

Accepted Forms of Proof of Income

  • Pay Stubs showing last four weeks of income

  • Completed Employment Verification Form

  • Unemployment Compensation showing last four weeks of income.

  • Workers Compensation showing last four weeks of income.

  • Social Security Income (SSI)

  • Disability or SSI Benefits Letter

  • Documentation from a Local, State or Federal Agency

  • Letter of Support from Charitable Organization

  • Last year’s Income Tax Return including W-2 or 1099 (only if Self-Employed)

What Patients Say About Hope & Help

"It is an excellent place, the staff is friendly and are attentive so

that one feels comfortable and they explain everything, including your medications.

They guide you in everything so that you can follow your treatment plan step by step."

 

—  Max

—  Name, Title

Clinic CONTACT INFORMATION

LOCATION

4122 Metric Drive, #800

Winter Park, Florida 32792

*MAP

 

TELEPHONE

407.645.2577

 

CLINIC FAX

1.888.905.2634

IN-OFFICE VISIT HOURS

MONDAY - FRIDAY

8:00am - 5:00pm

*Closed on weekends.

TELEHEALTH HOURS

MONDAY - FRIDAY

8:00am - 5:00pm

*No weekend appointments.