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MEDICAL SERVICES

Choose providers who care

MEET THE PROVIDERS

Good medical treatment starts with good medical providers.  Hope & Help is proud to have a team of providers who embrace diversity in the fullest sense and whose combined talents and compassion make Hope & Help the warm hug of health care.

Dr. Richard Solero, MD

Hometown: San Juan, Puerto Rico

Education: MD, San Juan Bautista School of Medicine

Experience: Internal Medicine, Infectious Disease, HIV Specialty, and Health Education

Hobby: Volunteers in global medical missions projects

Interesting Fact: Has traveled to over a dozen countries

Dr. Jose G. Polo, MD

Hometown: Cartagena, Colombia

Education: MD, University del Norte in Barranquilla

Experience: General Practice, HIV and Hepatitis C Specialty, and Health Education

Hobby: Volunteers in global medical missions projects

Interesting Fact: Is an accomplished musician/singer/songwriter

Jenna Wimmer, ARNP

Hometown: St. Petersburg, Florida

Education: MSN, University of Central Florida

Experience: Family Medicine, HIV Specialty, and LGBTQ+ Primary Care

Hobby: Enjoys tattoo culture

Interesting Fact: Painted with Bob Ross

MEDICAL SERVICES

Primary Medical Care

Hope & Help offers full Primary Medical Care to all patients.  Patients do not need to have HIV or an STI in order to received Primary Medical Care.

HIV Medical Care

Although there is no cure for HIV, Hope & Help offers medical treatment to help you get to an undetectable status.  Being undetectable does not mean that your HIV has been cured.  When HIV is undetectable, it means the disease cannot be detected in laboratory tests and, as a result, you have a zero percent chance of transmitting HIV to someone else.  It is important, however, to be consistent with your medical treatment to maintain your undetectable status.  Without treatment, you may no longer be undetectable.

Hepatitis C Medical Care

There are many outcomes for treatment of Hepatitis C.  Begin your treatment at Hope & Help with a clear medical treatment plan to manage your Hepatitis C.

HIV and STI Treatment

Hope & Help offers two (2) ways to obtain HIV and STI testing.  Free Rapid HIV, Syphilis, and Hepatitis C Testing is offered through the HIV and STI prevention and outreach programs.  To obtain Free Rapid Testing, click here.

 

Non-Rapid and all other HIV and STI tests offered through the Hope & Help Medical Clinic are offered for a fee.  The Medical Clinic offers testing and treatment for the following STIs:

 

  • HIV

  • Hepatitis C

  • HPV

  • Syphilis

  • Gonorrhea

  • Chlamydia

  • Herpes

PrEP

PrEP (or Pre-Exposure Prophylaxis), is a once-a-day pill that's up to 99% effective at preventing an HIV transmission through sexual contact.  Everyone who is sexually active, an intravenous drug user, or is at least 16 year old, qualifies for a PrEP prescription at Hope & Help.  Speak to a Health Care Advisor today to learn about how you can obtain PrEP from Hope & Help's PrEP Plus program.  Click here or more information.

 

PEP

PEP (or Post-Exposure Prophylaxis) is a 28-day medication treatment for people who may have been exposed to HIV.  In order for this treatment to work, you must begin within 72-hours after having been exposed to HIV.

Medication Assistance

Sometimes the cost of prescriptions can be a challenge.  For those who qualify, Hope & Help offers Medication Assistance to get you the best medicine available and keep you on track to improve your health.

Transgender Health Care

With the latest technology and medical resources for Transgender Health, the medical team at Hope & Help works closely with you to not only understand your health needs, but your health journey as well. 

​Mental Health Counseling

Hope & Help provides mental health treatment for conditions, such as depression, anxiety, and coping with an

HIV or STI diagnosis.

DURING YOUR VISIT

 

Virtual Visits

Through the convenience of digital technology, you can now receive the same quality face-to-face experience with your Medical Provider wherever it’s convenient for you. At home, work, or anywhere the internet takes you.

Appointments

Due to the Coronavirus pandemic, we are currently NOT accepting walk-ins.

You can call 407.645.2577 or click below to schedule an appointment.  Please arrive 30 minutes before your scheduled appointment to allow time for completing intake forms and bring a photo I.D. and insurance information, if any.

If you're unable to make your scheduled appointment, notify Hope & Help at least 24 hours in advance.  A "no show" fee may apply for missed medical appointments.

Insurance

Hope & Help accepts Medicare and most major health insurance plans.  Be sure to ask about what services and benefits you can receive from Hope & Help through your health insurance plan.

 

Payments

Patients with co-pays will be required to pay the specified amount at check-in, plus any additional balance.  Hope & Help also has affordable self-pay options to suit everyone's budget.  If you need help paying for your health care needs, ask a team member if Hope & Connect is right for you.

Sliding Discount Payments

Hope & Help offers lower payments for eligible patients.  These lowered payments are based on family size and income.  In order to qualify for Sliding Discount Payments, you must bring in proof of income, such as the documents below.  Failure to bring proof of income at the time of your appointment may cause a delay in your service and you may not be able to obtain the discounts provided by the Sliding Discount Payment program.

You will need to provide one of the following:

  • Pay Stubs showing last four weeks of income

  • Completed Employment Verification Form

  • Unemployment Compensation showing last four weeks of income.

  • Workers Compensation showing last four weeks of income.

  • Social Security Income (SSI)

  • Disability or SSI Benefits Letter

  • Documentation from a Local, State or Federal Agency

  • Letter of Support from Charitable Organization

  • Last year’s Income Tax Return including W-2 or 1099 (only if Self-Employed)

Once you have been qualified for the Sliding Discount Payment program, your discounts will apply for 12-calendar months from the date of your approval.  In order to continue receiving a discount you will need to complete a new application and provide current proof of income documentation annually.

MEDICAL FORMS

I​n order to save time at your appointment, download and complete these forms before you arrive.

Patient Bill of Rights

Notice of Privacy Practices

Release of Information

Consent to Treat

HERE FOR YOU

Hope & Help has a dedicated team of health care professionals that are here to walk you through every step of your journey of HIV/STI testing, prevention, and treatment.  Whether you have insurance or not or can afford health treatment or not, Hope & Help doesn't turn anyone away. 

 

Let Hope & Help guide you to better health.  Call 407.645.2577 to get started today.

E-NEWSLETTER​

Hope & Help has provided optimum testing, treatment, and health education for people at-risk of HIV and STIs since 1988.  The organization prides itself on integrity and transparency in all its business practices.  Hope & Help is a registered 501(c)3 not-for-profit organization under EIN 59-2872225.  All donations are tax-deductible as determined by law.

*Hope & Help is a registered not-for-profit organization with the Florida Department of Agriculture and Consumer Services.  A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE (800-435-7352) WITHIN THE STATE.  REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.  REGISTRATION NUMBER: CH6417.

CONTACT US

4122 Metric Drive, #800

Winter Park, Florida 32792

P. 407.645.2577

F. 407.866.2793

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