Choose providers who care
meet the providers
Good medical treatment starts with good medical providers. Hope & Help is proud to have a team of providers who embrace diversity in the fullest sense and whose combined talents and compassion make Hope & Help the warm hug of health care.
Dr. Richard Solero, MD
Hometown: San Juan, Puerto Rico
Education: MD, San Juan Bautista School of Medicine
Experience: Internal Medicine, Infectious Disease, HIV Specialty, and Health Education
Hobby: Volunteers in global medical missions projects
Interesting Fact: Has traveled to over a dozen countries
Dr. Jose G. Polo, MD
Hometown: Cartagena, Colombia
Education: MD, University del Norte in Barranquilla
Experience: General Practice, HIV and Hepatitis C Specialty, and Health Education
Hobby: Volunteers in global medical missions projects
Interesting Fact: Is an accomplished musician/singer/songwriter
Jenna Wimmer, ARNP
Hometown: St. Petersburg, Florida
Education: MSN, University of Central Florida
Experience: Family Medicine, HIV Specialty, and LGBTQ+ Primary Care
Hobby: Enjoys tattoo culture
Interesting Fact: Painted with Bob Ross
Primary Medical Care
Hope & Help offers full Primary Medical Care to all patients. Patients do not need to have HIV or an STI in order to received Primary Medical Care.
HIV Medical Care
Although there is no cure for HIV, Hope & Help offers medical treatment to help you get to an undetectable status. Being undetectable does not mean that your HIV has been cured. When HIV is undetectable, it means the disease cannot be detected in laboratory tests and, as a result, you have a zero percent chance of transmitting HIV to someone else. It is important, however, to be consistent with your medical treatment to maintain your undetectable status. Without treatment, you may no longer be undetectable.
Hepatitis C Medical Care
There are many outcomes for treatment of Hepatitis C. Begin your treatment at Hope & Help with a clear medical treatment plan to manage your Hepatitis C.
HIV and STI Treatment
Hope & Help offers two (2) ways to obtain HIV and STI testing. Free Rapid HIV, Syphilis, and Hepatitis C Testing is offered through the HIV and STI prevention and outreach programs. To obtain Free Rapid Testing, click here.
Non-Rapid and all other HIV and STI tests offered through the Hope & Help Medical Clinic are offered for a fee. The Medical Clinic offers testing and treatment for the following STIs:
PrEP (or Pre-Exposure Prophylaxis), is a once-a-day pill that's up to 99% effective at preventing an HIV transmission through sexual contact. Everyone who is sexually active, an intravenous drug user, or is at least 16 year old, qualifies for a PrEP prescription at Hope & Help. Speak to a Health Care Advisor today to learn about how you can obtain PrEP from Hope & Help's PrEP Plus program. Click here or more information.
PEP (or Post-Exposure Prophylaxis) is a 28-day medication treatment for people who may have been exposed to HIV. In order for this treatment to work, you must begin within 72-hours after having been exposed to HIV.
Sometimes the cost of prescriptions can be a challenge. For those who qualify, Hope & Help offers Medication Assistance to get you the best medicine available and keep you on track to improve your health.
Transgender Health Care
With the latest technology and medical resources for Transgender Health, the medical team at Hope & Help works closely with you to not only understand your health needs, but your health journey as well.
Mental Health Counseling
Hope & Help provides mental health treatment for conditions, such as depression, anxiety, and coping with an
HIV or STI diagnosis.
during Your visit
You can call 407.645.2577 or click below to schedule an appointment. Please arrive 30 minutes before your scheduled appointment to allow time for completing intake forms and bring a photo I.D. and insurance information, if any.
If you're unable to make your scheduled appointment, notify Hope & Help at least 24 hours in advance. A "no show" fee may apply for missed medical appointments.
Hope & Help accepts Medicare and most major health insurance plans. Be sure to ask about what services and benefits you can receive from Hope & Help through your health insurance plan.
Patients with co-pays will be required to pay the specified amount at check-in, plus any additional balance. Hope & Help also has affordable self-pay options to suit everyone's budget. If you need help paying for your health care needs, ask a team member if Hope & Connect is right for you.
Sliding Discount Payments
Hope & Help offers lower payments for eligible patients. These lowered payments are based on family size and income. In order to qualify for Sliding Discount Payments, you must bring in proof of income, such as the documents below. Failure to bring proof of income at the time of your appointment may cause a delay in your service and you may not be able to obtain the discounts provided by the Sliding Discount Payment program.
You will need to provide one of the following:
Pay Stubs showing last four weeks of income
Completed Employment Verification Form
Unemployment Compensation showing last four weeks of income.
Workers Compensation showing last four weeks of income.
Social Security Income (SSI)
Disability or SSI Benefits Letter
Documentation from a Local, State or Federal Agency
Letter of Support from Charitable Organization
Last year’s Income Tax Return including W-2 or 1099 (only if Self-Employed)
Once you have been qualified for the Sliding Discount Payment program, your discounts will apply for 12-calendar months from the date of your approval. In order to continue receiving a discount you will need to complete a new application and provide current proof of income documentation annually.