Are you searching for telehealth services in Orlando, FL? As Florida is consistently ranking higher nationally for new HIV and STI transmissions, Hope & Help is committed to delivering high-quality, convenient healthcare services through virtual measures. At Hope & Help, we work with various insurances, including Blue Cross Blue Shield, Medicare, and Cigna. With longstanding practice, our healthcare providers are dedicated to providing patients with the care they need. Hope & Help has been serving the region for over three decades, and we are steadfast in our mission to prevent the spread of HIV and STDs through high-quality care, education, and resources. When you need a telehealthcare provider in Orlando, FL, contact Hope & Help. 

Our providers

Our healthcare providers are Dr. Richard Solero, MD, Dr. Jose G. Polo, MD, Jenna Wimmer, ARNP. Our practitioners provide quality care through telehealth services. The providers at Hope & Help have diverse backgrounds and are devoted to serving the community's needs. From internal medicine to infectious disease, Hepatitis C specialty, LGBTQ+ primary care, and other areas of expertise, we have extensive knowledge in the healthcare field. We are here to address all of your medical concerns and provide the support and treatment that you need. Through telehealth services, we can provide quality care from the convenience of homes, offices, and more.

Doctor's Desk
Image by National Cancer Institute

Benefits of telehealth services

Telehealth is becoming more and more popular over the years, as it gives patients quick and direct access to their healthcare provider from the comfort of their home. At Hope and Help, we have been serving the Orlando region with HIV testing, resources, and medical care for over 30 years, and we strive to continue to serve the community. We have a diverse group of medical providers that offers comprehensive care for every individual that needs our help. Our team is passionate about empowering the Orlando community to know their status and live healthier. Through comprehensive care, the Orlando community can thrive. There are several benefits of telehealth services, and below, we offer insight into a few of them.

Increases access to quality care

Through telehealth services, people can have access to comprehensive care from the comfort of their office or home. Telehealth can be especially beneficial in cases where a patient lives in a smaller town where there is a shortage of physicians or cannot travel. Telehealth services can overcome a wide range of challenges, which makes it a versatile option. 

Image by Mary Eineman
Image by YouVersion

Enhances traditional face-to-face care

One of the key components of quality healthcare is the strong relationship between doctor and patient. Telehealthcare can ensure that patients can see their practitioner that they usually go to, rather than seeing a new doctor. With telemedicine, care providers can continue to care for patients in-person care while still providing the convenience of remote sessions for follow up visits or check-ups when needed.

Telemedicine improves patient engagement

As telehealth makes it easy for patients to contact or speak with their healthcare provider, there is more consistent engagement. 
Telemedicine makes it easier and more convenient for patients to stay healthy and engaged in their health care and stay on top of healthcare needs. 

Stethoscope on the Cardiogram


  1. To begin your Free HIV Test, you will first complete a confidential Consent Form.

  2. A quality-trained Health Educator will administer a Free HIV Test by first cleaning, then poking your finger with a lancet, and collecting a small sample of blood.

  3. The Health Educator will add your blood sample to the test solution, which searches for HIV antibodies in your blood.

  4. The Health Educator will collect some personal information from you and provide a personalized Risk Reduction Strategy also known as Safer Sex Practices.

  5. Screening results will be available within 15 minutes.

  6. If your screening result is Non-Reactive (HIV-Negative), the Health Educator will provide you with safer sex literature and free condoms.  Your Health Educator will also advise you on when to return for your next screening.

  7. If your screening result is Reactive (HIV-Positive), the Health Educator will administer an additional Confirmatory HIV Test by drawing blood from your vein and then submit it to the laboratory for further examination.  In the interim, the Health Educator and a Linkage Team Member will assist you with getting connected to resources relative to an HIV-Positive screening result, including additional support you may need.